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Customer Service & Support
At Certeg, our relationship with you doesn’t end when you purchase a machine—it begins. We believe that world-class equipment deserves world-class support. Our dedicated global service team is committed to ensuring your success, from your first inquiry to years of productive operation. Your uptime is our mission.
Pre-Sales Support
- Expert Consultation Our experienced sales managers and engineers are more than just salespeople; they are your personal consultants. We take the time to understand your operational environment, challenges, and goals to recommend the ideal model and configuration, ensuring you get the most out of your investment.
- Customization Solutions Need a specific color to match your fleet? Or a special attachment for a unique task? We offer comprehensive customization services, from factory-applied paint and decals to specialized modifications, to build a machine that is uniquely yours.
- Transparent Quotation & Process You will receive a detailed, clear, and comprehensive quotation with no hidden costs. We maintain transparent communication at every stage of the process, from initial specs and pricing to shipping and final delivery.
- Factory Tours & Virtual Visits We proudly welcome our global clients to schedule a tour of our modern manufacturing facilities. If you are unable to visit in person, we are happy to arrange a live virtual tour, allowing you to witness our commitment to quality and production excellence firsthand.
After-Sales Support
- Warranty Policy We stand behind the quality of our products. Every Certeg machine is backed by a comprehensive warranty policy.
- Global Parts Supply We understand that downtime is costly. We maintain an extensive inventory of genuine OEM parts and partner with global logistics leaders to ensure that the components you need are delivered to your location as quickly as possible, getting your machine back to work fast.
- Comprehensive Documentation & Training Every machine is delivered with detailed user manuals, maintenance guides, and parts catalogs. We also offer professional online or on-site training for your operators and service technicians to ensure they can maximize the machine’s performance and maintain it correctly.
- 24/7 Technical Support No matter where you are in the world, our team of technical experts is on standby to assist you. Through phone, email, or live video calls, we provide remote diagnostics, troubleshooting, and operational guidance to resolve your issues efficiently.